HELP DESK (BUT MAKE IT LOUD)
FAQ FOR THE UNWELL
Questions we get all the time, answered with maximum clarity and minimal corporate energy. If your question isn't here, hit the contact page and we'll respond faster than a DJ scratch before a breakdown.
ORDERS & SHIPPING
How long does shipping take?
Standard shipping within the US typically takes 5–7 business days. We process and ship orders within 1–2 business days, so your gear is on its way fast. Need it quicker? We offer expedited options at checkout.
Do you ship internationally?
Yes, we ship worldwide. International orders typically take 10–21 business days depending on your location and local customs processing. International shipping rates are calculated at checkout based on your destination.
Is there free shipping?
Absolutely. Orders over $60 within the US qualify for free standard shipping. It's our way of saying thanks for going heavy on the merch. International orders have separate shipping rates calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check your order status anytime by logging into your account on our site. If your tracking hasn't updated in a while, give it 48 hours — carriers sometimes lag behind.
RETURNS & EXCHANGES
What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To start a return, email us at
mark@nu-metal.com with your order number and reason for return.
What is your exchange policy?
Need a different size? We've got you. Email
mark@nu-metal.com within 14 days of delivery with your order number and the size you need. We'll get the exchange processed as quickly as possible so you can get back to repping the pit.
SIZING & QUALITY
How do your shirts fit?
Our tees run true to size with a relaxed, slightly oversized streetwear fit — perfect for the pit or the sidewalk. If you're between sizes, we recommend sizing up for a boxier look or staying true for a more fitted vibe. Check our size chart on each product page for exact measurements.
What sizes do you carry?
We carry sizes S through 3XL across all our designs. Our goal is to make sure everyone can rep the era, no matter their build. Size availability may vary by design, especially on limited drops.
Are your t-shirts pre-shrunk?
Yes. All of our tees are pre-shrunk during the garment-dyeing process, so what you get is what you keep. No surprise shrinkage after the first wash. We recommend washing cold and hanging to dry for maximum longevity.
What kind of quality can I expect?
Every NU-METAL.COM tee is made with premium heavyweight ring-spun cotton that's been garment-dyed for a rich, broken-in feel from day one. These aren't flimsy fast-fashion blanks — they're built to last through mosh pits, concerts, and everyday wear.
PRODUCTS & MORE
Are your designs limited edition?
Yes. We release our designs in limited drops, and once they're gone, they're gone. This keeps our collections exclusive and our community tight. Follow us on social media and sign up for our email list to get notified before new drops go live.
Do you offer wholesale or bulk pricing?
We're open to conversations about wholesale and bulk orders for the right partners. If you're a retailer, event organizer, or brand looking to collaborate, hit us up at
mark@nu-metal.com and let's talk.
PAYMENT & CONTACT
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through a secure, encrypted checkout so your payment info stays locked down.
How do I contact customer service?
The fastest way to reach us is by email at
mark@nu-metal.com. You can also use our
contact page. We typically respond within 24 hours — because unlike some bands from the era, we actually show up.
