Returns & Refunds

Last updated: March 2026

14-Day Return Policy

We want you to be stoked about your purchase. If for any reason you are not completely satisfied, you may return your item(s) within 14 days of delivery for a full refund or exchange. All returns must meet the conditions outlined below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

✓ Items must be unworn, unwashed, and in original condition
✓ All original tags must still be attached and intact
✓ Items must be returned within 14 days of the delivery date
✓ Items must be free of smoke, pet hair, perfume, and other odors
✓ A valid order number or proof of purchase must be provided

Non-Returnable Items

The following items are not eligible for return or refund:

✗ Items that have been worn, washed, or altered in any way
✗ Items with removed, damaged, or missing tags
✗ Items showing signs of wear, stains, damage, or alterations
✗ Items returned after the 14-day return window

Fraud Protection Notice

NU-METAL.COM reserves the right to refuse any return that shows signs of wear, washing, alteration, or damage not present at the time of shipment. All returned items are inspected upon receipt. If a returned item does not meet our return eligibility requirements, the item will be shipped back to the customer at their expense and no refund will be issued. We take return fraud seriously and reserve the right to refuse service to customers who engage in excessive or abusive return behavior.

How to Initiate a Return

To start a return, please follow these steps:

Email us at mark@nu-metal.com with your order number, the item(s) you wish to return, and your reason for the return.
Our team will respond within 1-2 business days with return authorization and shipping instructions.
Pack the item(s) securely in the original packaging if possible. Include all tags and accessories.
Ship the return to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refund Processing

Once we receive and inspect your return, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

Need a different size? We are happy to exchange items for a different size, subject to availability. To request an exchange, email mark@nu-metal.com with your order number and the size you need. The same return eligibility requirements apply to exchanges.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at mark@nu-metal.com with photos of the issue. We will cover return shipping costs for defective or incorrectly shipped items and send a replacement or issue a full refund at your preference.

Contact Us

Questions about returns or refunds? Reach out to our team:

Email: mark@nu-metal.com
Response Time: 1-2 business days